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Chargeback Specialist I

Company Name:
TSYS
Summary
Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.
Job Requirements
Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations.
Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.
Minimum Qualifications
This position is located in McDonough, GA.
High School Diploma or Equivalent -
Preferred Qualifications
0-2 years related work experience handling dispute resolutions throughout the association lifecycle. Experience in Chargebacks and Disputes preferred.
Role Expectations
SKILLS / KNOWLEDGE - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
JOB COMPLEXITY - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
SUPERVISION - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Skills / Knowledge - Working knowledge of association and card industry regulations
Job: Managed Services (Call Center)
Organization: Total System Services, Inc.
Title: Chargeback Specialist I
Location: GA-McDonough
Requisition ID: 92637

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