Partner Support Specialist
3.
5 McDonough, GA McDonough, GA Full-time Full-time $800 - $900 a week $800 - $900 a week 1 day ago 1 day ago 1 day ago Position Overview:
The Partner Support Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researches and resolves customer complaints and order issues.
The Support Specialist is expected to deliver the FH Experience, by partnering with sales and senior management to maximize the sales and profitability of the customer base by offering World Class Customer Service.
Duties and
Responsibilities:
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Responsible for building relationships with our external and internal customers to deliver the FH experience.
Daily pro-active communication with internal & external customers Manage issues/complaints from customers on various products utilizing our CRM and external platforms.
Complete courtesy calls to external customers to ensure world class customer service and proactively communicate any order issues or sales campaign promotions Manage and maintain spreadsheets / reports Assist in training new employees and cross-training across all Fleet Hoster customer service functions Handle basic product information and calls from downstream customers Assist in the troubleshooting and complaint resolution for customers Education and Work
Experience:
High School/Technical School AND/OR 1-3 years customer service experience 4-year college degree preferred Solid verbal & written communications skills Basic analytical decision making with the ability to think through complex issues Basic Computer Skills, including Outlook, Excel & Word Basic Software knowledge:
Microsoft Office, NetSuite or CRM Attention to detail, organizational & prioritization skills Ability to multi-task and work in a team environment Basic product knowledge Basic problem resolution and negotiation skills Solid listening skills Solid relationship building skills with internal & external customers May be required to perform other related duties as assigned.
May be required to lift, carry, push or pull up to and including 45 pounds Incumbent must be physically able to perform essential job functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Benefits:
Company Bonuses Available Company paid Dental, Vision, and partially-paid Medical Insurance Company 401k match up to 6% with immediate vesting Company paid PTO of 2 weeks Optional Aflac insurance Job Type:
Full-time Job Type:
Full-time Pay:
$800.
00 - $900.
00 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
2 years (Required) Microsoft Office:
2 years (Required) Microsoft Excel:
2 years (Required) Ability to Commute:
McDonough, GA 30253 (Required) Ability to Relocate:
McDonough, GA 30253:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 McDonough, GA McDonough, GA Full-time Full-time $800 - $900 a week $800 - $900 a week 1 day ago 1 day ago 1 day ago Position Overview:
The Partner Support Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researches and resolves customer complaints and order issues.
The Support Specialist is expected to deliver the FH Experience, by partnering with sales and senior management to maximize the sales and profitability of the customer base by offering World Class Customer Service.
Duties and
Responsibilities:
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Responsible for building relationships with our external and internal customers to deliver the FH experience.
Daily pro-active communication with internal & external customers Manage issues/complaints from customers on various products utilizing our CRM and external platforms.
Complete courtesy calls to external customers to ensure world class customer service and proactively communicate any order issues or sales campaign promotions Manage and maintain spreadsheets / reports Assist in training new employees and cross-training across all Fleet Hoster customer service functions Handle basic product information and calls from downstream customers Assist in the troubleshooting and complaint resolution for customers Education and Work
Experience:
High School/Technical School AND/OR 1-3 years customer service experience 4-year college degree preferred Solid verbal & written communications skills Basic analytical decision making with the ability to think through complex issues Basic Computer Skills, including Outlook, Excel & Word Basic Software knowledge:
Microsoft Office, NetSuite or CRM Attention to detail, organizational & prioritization skills Ability to multi-task and work in a team environment Basic product knowledge Basic problem resolution and negotiation skills Solid listening skills Solid relationship building skills with internal & external customers May be required to perform other related duties as assigned.
May be required to lift, carry, push or pull up to and including 45 pounds Incumbent must be physically able to perform essential job functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Benefits:
Company Bonuses Available Company paid Dental, Vision, and partially-paid Medical Insurance Company 401k match up to 6% with immediate vesting Company paid PTO of 2 weeks Optional Aflac insurance Job Type:
Full-time Job Type:
Full-time Pay:
$800.
00 - $900.
00 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
2 years (Required) Microsoft Office:
2 years (Required) Microsoft Excel:
2 years (Required) Ability to Commute:
McDonough, GA 30253 (Required) Ability to Relocate:
McDonough, GA 30253:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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