Front Office Manager
3.
2 McDonough, GA McDonough, GA Full-time Full-time $16 - $17 an hour $16 - $17 an hour 11 days ago 11 days ago 11 days ago
Responsibilities:
- Oversee the daily operations of the front office, including managing the front desk staff and ensuring smooth check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Maintain a high level of customer service by providing personalized assistance to guests.
- Manage phone systems, including answering calls, taking messages, and transferring calls to appropriate departments.
- Coordinate with other departments to ensure guest needs are met and any issues are resolved promptly.
- Train and supervise front office staff to ensure they are knowledgeable about hotel services and policies.
- Assist with night audit duties, including reconciling accounts and preparing reports.
Skills:
- Strong customer service skills with the ability to handle difficult situations diplomatically.
- Proficiency in using phone systems and other office equipment.
- Excellent communication skills, both verbal and written.
- Knowledge of hotel operations and front desk procedures.
- Multilingual or bilingual skills are a plus.
- Ability to work well under pressure and multitask in a fast-paced environment.
- Attention to detail and strong organizational skills.
Please note that this job description is not exhaustive and may be subject to change or modification at any time.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 - 50 per week
Benefits:
Employee discount Paid time off Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 McDonough, GA McDonough, GA Full-time Full-time $16 - $17 an hour $16 - $17 an hour 11 days ago 11 days ago 11 days ago
Responsibilities:
- Oversee the daily operations of the front office, including managing the front desk staff and ensuring smooth check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Maintain a high level of customer service by providing personalized assistance to guests.
- Manage phone systems, including answering calls, taking messages, and transferring calls to appropriate departments.
- Coordinate with other departments to ensure guest needs are met and any issues are resolved promptly.
- Train and supervise front office staff to ensure they are knowledgeable about hotel services and policies.
- Assist with night audit duties, including reconciling accounts and preparing reports.
Skills:
- Strong customer service skills with the ability to handle difficult situations diplomatically.
- Proficiency in using phone systems and other office equipment.
- Excellent communication skills, both verbal and written.
- Knowledge of hotel operations and front desk procedures.
- Multilingual or bilingual skills are a plus.
- Ability to work well under pressure and multitask in a fast-paced environment.
- Attention to detail and strong organizational skills.
Please note that this job description is not exhaustive and may be subject to change or modification at any time.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 - 50 per week
Benefits:
Employee discount Paid time off Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift On call Overtime Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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