Customer Service Representative 1, 2, or 3
McDonough, GA McDonough, GA Full-time Full-time Estimated:
$27.
9K - $35.
3K a year Estimated:
$27.
9K - $35.
3K a year 15 hours ago 15 hours ago 15 hours ago Description Customer Service Representative 1, 2, or 3 Henry County Health Department District 4 Public Health 135 Henry Parkway McDonough, GA 30253
Job Description:
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency.
As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD).
When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Job Responsibilities Provides quality customer service to all customers to include health department patients and environmental health.
Answers inbound calls in a timely manner.
Makes appointments; follows up with missed appointments by calling client to reschedule.
Follows communication scripts when scheduling the appropriate appointment.
Identifies customers' needs, clarify information, provide solutions, refer programs/resources.
Handles all client inquiries.
Enters new client information into the system.
Updates existing client information.
Assists with preparations for Board of Health meetings.
Assists with community-wide events.
Expected to complete administrative duties as assigned.
Supports new program initiatives to include becoming a certified car seat technician Able to adapt to changing policy and procedures.
Must abide by strict confidentiality requirements and all HIPPA guidelines.
Must be an active listener with strong phone and verbal communication skills.
Position requires employee to be detailed oriented; must be able to work efficiently and independently.
Self-starter.
Fast paced work environment.
Ability to multi-task, set priorities and manage time effectively.
Candidate must be organized.
Minimum Qualifications Customer Service Representative 1:
High school diploma or GED AND six months of related experience handling customers' questions, complaints and/or providing information.
District 4 administrative salary guidelines (offer based on funds availability):
Years of Experience in PH Monthly Salary Annual Salary CSR/Admin Asst 1- $2,750.
00 $33,000.
00 CSR/Admin Asst 2 - 3 Years of PH Service $2,983.
34 $35,800.
08 CSR/Admin Asst 3 - 5 years of PH Service $3,240.
00 $38,880.
00 Note:
Candidates with qualifying Public Health experience will be brought in at the position level corresponding with their years of service.
Additional Information Preferred
Qualifications:
Public Health experience.
Computer experience.
(Word, Excel, PowerPoint, data entry, etc.
) Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers.
Work requires ability to manage multiple duties simultaneously.
Benefits for Full Time Eligible Employees 13 Paid Holidays Generous Leave Package Employees Retirement System Health Insurance Dental Insurance Vision Insurance Health Care Spending Account Dependent Care Spending Account Life Insurance AD&D Insurance Disability Insurance Legal Insurance Long-Term Care Insurance Specified Illness Deferred Compensation (401K & 457 Plans) Atlanta Postal Credit Union For more information on the State of Georgia Benefits visit - http:
//team.
georgia.
gov/ Additional Perks A supportive and rewarding work environment Physical Activity Breaks Worksite Wellness Program Employee Assistance Program To learn more about District 4 Public Health visit - https:
//www.
district4health.
org/ Due to the volume of applications received, we are unable to provide information on application status by phone or email.
All qualified applicants will be considered but may not necessarily receive an interview.
Selected applicants will be contacted by the hiring agency for next steps in the selection process.
Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
District 4 is an Equal Opportunity Employer The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.
Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required.
Estimated Salary: $20 to $28 per hour based on qualifications.
$27.
9K - $35.
3K a year Estimated:
$27.
9K - $35.
3K a year 15 hours ago 15 hours ago 15 hours ago Description Customer Service Representative 1, 2, or 3 Henry County Health Department District 4 Public Health 135 Henry Parkway McDonough, GA 30253
Job Description:
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency.
As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD).
When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Job Responsibilities Provides quality customer service to all customers to include health department patients and environmental health.
Answers inbound calls in a timely manner.
Makes appointments; follows up with missed appointments by calling client to reschedule.
Follows communication scripts when scheduling the appropriate appointment.
Identifies customers' needs, clarify information, provide solutions, refer programs/resources.
Handles all client inquiries.
Enters new client information into the system.
Updates existing client information.
Assists with preparations for Board of Health meetings.
Assists with community-wide events.
Expected to complete administrative duties as assigned.
Supports new program initiatives to include becoming a certified car seat technician Able to adapt to changing policy and procedures.
Must abide by strict confidentiality requirements and all HIPPA guidelines.
Must be an active listener with strong phone and verbal communication skills.
Position requires employee to be detailed oriented; must be able to work efficiently and independently.
Self-starter.
Fast paced work environment.
Ability to multi-task, set priorities and manage time effectively.
Candidate must be organized.
Minimum Qualifications Customer Service Representative 1:
High school diploma or GED AND six months of related experience handling customers' questions, complaints and/or providing information.
District 4 administrative salary guidelines (offer based on funds availability):
Years of Experience in PH Monthly Salary Annual Salary CSR/Admin Asst 1- $2,750.
00 $33,000.
00 CSR/Admin Asst 2 - 3 Years of PH Service $2,983.
34 $35,800.
08 CSR/Admin Asst 3 - 5 years of PH Service $3,240.
00 $38,880.
00 Note:
Candidates with qualifying Public Health experience will be brought in at the position level corresponding with their years of service.
Additional Information Preferred
Qualifications:
Public Health experience.
Computer experience.
(Word, Excel, PowerPoint, data entry, etc.
) Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers.
Work requires ability to manage multiple duties simultaneously.
Benefits for Full Time Eligible Employees 13 Paid Holidays Generous Leave Package Employees Retirement System Health Insurance Dental Insurance Vision Insurance Health Care Spending Account Dependent Care Spending Account Life Insurance AD&D Insurance Disability Insurance Legal Insurance Long-Term Care Insurance Specified Illness Deferred Compensation (401K & 457 Plans) Atlanta Postal Credit Union For more information on the State of Georgia Benefits visit - http:
//team.
georgia.
gov/ Additional Perks A supportive and rewarding work environment Physical Activity Breaks Worksite Wellness Program Employee Assistance Program To learn more about District 4 Public Health visit - https:
//www.
district4health.
org/ Due to the volume of applications received, we are unable to provide information on application status by phone or email.
All qualified applicants will be considered but may not necessarily receive an interview.
Selected applicants will be contacted by the hiring agency for next steps in the selection process.
Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
District 4 is an Equal Opportunity Employer The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.
Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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